Frequently Asked Questions

Logic's Product Warranty

Logic will exchange products that are found not to meet our high quality standards that are purchased via our website, www.logicvapes.us, as follows:


(i) Devices within 6 months of delivery:
If you believe that your product is faulty or damaged and this is subsequently confirmed by us after a reasonable examination, then you will be eligible for a replacement.

(ii) Consumable Goods (Capsules & Cartridges) within 6 months of delivery:
If you believe that your product is faulty and only a reasonable amount of the product has been consumed (less than 50%), and this is subsequently confirmed by us after a reasonable examination, then you will be eligible for a replacement.


Exclusions:

• Damage caused by accidents or natural disaster;

• Damage caused by operating the device outside the permitted or intended use as described in the Logic User Guide;

• Cosmetic damage occurring through normal wear and tear, including battery performance degradation beyond indicated timeframe of use.


All issues with devices, cartridges and capsules purchased through a retailer must be addressed with the retailer based on the retailer’s policy.


To initiate an exchange under our warranty policy, you must receive a return authorization (RMA) from our customer service team for each product you wish to exchange. Please contact a customer service representative for more information at 1 (844) 552-9623 or via email at customerservice@logicecig.com to initiate a return.


Logic reserves the right to change the terms of the Warranty Policy without any prior notice and at its sole discretion.